Testimonials

Please view our large list of testimonials and reviews. At Gennaro Jewelers, we are committed to our customer service and these reviews are a result of that.

Gennaro Jewelers

4.8

Janet and Joe Scura

13:58 23 Mar 19

My visit on Thursday was such a delight! I needed to have my engagement ring fixed-one of the 5 prongs was broke. When I arrived a gentleman named Mark helped me. Besides being professional, he was genuinely concerned with my issue. He took his time to explain my options and his recommendation. My biggest reason for coming here was the fact that my diamond is always in my sight. And it was. The entire process was fascinating!! Mark constantly kept a check on me and the status of my ring, explaining what exactly was happening. The head of my ring was changed to a 6-prong securing my diamond. The man who adjusted the prongs took such precise care..AMAZING! As was everyone that took part in the process that Mark walked me through. Mark completed my visit ensuring me my absolute satisfaction and I truly walked out in awe of my “new”beautiful ring...Janet S.

Thomas Marino

02:22 16 Mar 19

Outstanding service! I brought my Uncle's ring in to be resized, cleaned and repaired. Mark made sure that I did what was best for the preservation of the ring. He made sure that I knew where the ring was during each step of the process. I and the ring were treated with the utmost respect and care. Everyone on the team are exceptional! I highly recommend this team of professionals! Thanks Mark and Gennaro Jewelers!

Susan Reich

22:52 23 Mar 19

My family and I have been customers of Gennaro Jewelers since the 1960's. They are a Bellmore institution since the 1920's which is a testament to their excellence, especially in today's retail environment. The staff is always helpful, friendly and most of all knowledgeable. When I visited this week it was comforting to see Pearl - a familiar face. I had an exceptional experience when Mark was able to revitalize my baby ring which I have handed down to my just born great niece. It meant so much to me. Thank you Mark!!!

giselle maggi

16:07 07 Feb 19

Amazing friendly atmosphere. Went to reset my wedding rings and was given a lot of suggestions that were helpful. Everything was done in my presence, never leaving the diamond unattended. Angela the associate working with me and my husband was knowledgeable and personable. Highly recommend and will be utilizing their service in the future.

Al Castelli

02:07 03 Feb 19

Very friendly staff and very helpful. For the particular ring we were looking for, we were shown several types with a varying price range. No pressure to buy the most expensive one. Our sales clerk was Cindy and she seemed genuinely interested in our satisfaction and not in making a big sale. We got a nice ring at a great price.

Laura Scuderi

17:08 24 Apr 19

I had never been here before but I brought my boss's engagement and wedding bands in to replace a stone and for a cleaning and everyone was so helpful and nice. Angela explained every step of the process and you never lose sight of your rings. By the end of it they looked brand new and the staff were extremely kind. I couldn't be happier

Catherine Fish

21:25 01 May 19

I just came back from my first time at Gennaro Jewelers. I am recently engaged and was given my grandmother’s heirloom ring. I loved it and didn’t want to change it too much, but I knew that it needed a re-sizing, a deep cleaning, and probably some minor adjustments. I’ll be honest, I was nervous walking into a reputable jeweler with a less expensive and therefore less “important” ring. I figured that I would deal with slight condescension and that they would be more interested in selling their own rings (which btw are GORGEOUS all around) than dealing with my little antique. I was so wrong. They treated me and my grandmother’s ring like we were the most important customer! I loved watching them work on the ring. Being able to see the process was so interesting and cool! Gary kept me educated about each step as we went along. When I saw the finished product (because they re-sized it, re-plated it, cut back some heavy-handed prongs to reveal the stone better, cleaned it, and appraised it ALL IN A LITTLE OVER ONE HOUR WHILE I WATCHED) I actually said “holy s***!” I couldn’t believe it. No big changes were made, but it looks like a completely different ring now! I was given a generous discount for being a first-time customer, and I left there pretty much flabbergasted at what had just happened. I recommend Gennaro as highly as is possible.

Elana Korn

23:46 21 May 19

Laura was amazing and incredibly helpful. My fiancé was 95% NOT into going to the Jeweler on a Saturday morning but Laura was able to grasp his interests and help him look for a wedding band while I was with my diamond THE ENTIRE TIME. Did I mention that I was able to stay with my diamond throughout the entire re-setting process? It was great. I would recommend Gennaro’s for all of your jewelry needs. (Especially when it comes to diamonds/gems- they tell you where they’re going with it next and show you were to stand/ go to all while holding your piece in the air so you’re truly able to keep your eyes on it.) Thanks again Laura!!!

Raquel Busa

17:25 13 Jun 19

Five years ago, when I wanted to purpose to my wife, I went in search of rings, two simple hammered white gold wedding bands. I was unpleasantly surprised to be confronted by prejudice. After realizing that I was part of a same-sex couple, two jewelers said they couldn't help me. In the end, I had to order the bands online. Yesterday, my wife decided to buy me a beautiful diamond wedding band for our fifth wedding anniversary. We went to Gennaro Jewelers. Because of my experience in other places, I was nervous about going in and trying on rings with my wife. Laura assisted us and told me that it was perfectly okay to take my time. I tried on so many rings and chose the perfect wedding band with five oval cut diamonds. As we waited for Laura to prepare my ring, the rest of the staff praised our choice and were so kind to us. The atmosphere helped us relax and enjoy the moment. The experience was happy and exciting. Thank you so much, Laura and the rest of the staff at Gennaro Jewelers for helping us choose a ring that will be part of our family and our love story forever.

Nick Cimino

02:28 10 Jul 19

Words cannot describe how amazing this place is. They are so extremely kind and professional. I went in with my mother to get her two rings checked out and to get a price. They clean the jewelry for you, and the coolest part is they use a specific color paper clip so you know it’s yours. EVERYTHING that is done in this store is done in front of you. The jewelry NEVER leaves your sight and they honor that. Then they put your item under a camera and put it onto a TV screen. Someone will help and show you any issues with your item and show you how to know it’s yours just In case any place tries to pull any funny business. The person who helped us was Beverly. She was extremely informative, and had a wonderful personality. We asked a bunch of questions and she did not hesitate to answer them all. She did not get annoyed or upset and she made sure we understood everything about our items. THEN Beverly brought Gary out. Gary is the most knowledgeable man you can speak to. He is no joke. He will tell you stuff as it is, no sugar coating anything and he will make sure that you understand everything. We probably talked with him for 30 min and it was so nice of him to take the time out of his day to talk to us on how to protect our rings, how he believes we can sell them safely, what price is right, what we should look out for, and he also gave us history of Gennaro jewelry! This guy is literally amazing. If you need any help definitely talk to Gary or Beverly. We left the store so extremely satisfied and i totally recommend that you check them out whether you’re buying, pricing, or even just looking. This place is amazing and the staff is absolutely fantastic. 11/10

Erin D

01:58 06 Jun 19

Wonderful service and very friendly staff. They did a fantastic job replacing a lost stone on my engagement ring, at a very reasonable price. Would go back there anytime!

Stephanie Waters

03:22 15 Aug 19

I had a great experience at Gennaro today as always! When I walked through the door, I was greeted by the smiley employee Sean, which always starts off the experience right! The other employees continue to greet me even if they are busy with their own clients- which is a really nice touch to this small town business. I am also always truly impressed that my diamond ring never leaves my site while it gets cleaned. Due to some deep scratches on the band, the owner of the store even got his hands dirty in polishing up my ring. I am three days from my wedding and am so relieved that my ring is shiny and new after taking it to Gennaro! Will always go back for further cleanings and other jewelry purchases 🙂 I highly recommend them to others

Samuel Salnave

00:34 18 Aug 19

My wife lost the diamond on her wedding ring. We bought another diamond and took it to Gennaro to set it on the ring. Laura was very professional, attentionate, knowledgeable, and helpful. She explained all the steps and answered all our questions. The diamond never left our sight. I enjoyed watching the jewelers in action, carefully maneuvering these tiny drill bits and instruments. It was quite a treat for me, a tool lover. The ring became like new, with a new luster. It's such a friendly team! They made us feel welcome and made every customer feel special. We were very satisfied with the quality of the work. Job well done Gennaro! Thank you.

Jain Lee

21:06 16 Aug 19

They are trying to do their best to make their customers happy. I understand why there are full of customers all the time at the shop and they have all these great reviews on online as well. Highly recommended

Stephanie Waters

03:22 15 Aug 19

Nancy Sorrentino

23:40 30 Sep 19

I was amazed at the service we got from both Sean and Lisa. Sean really has a passion for sharing information on gems. They are honest and I would highly recommend them to anyone that had a jewelry question or purchase. Very professional and nice people that do beautiful work. They care, Thank

katie hoffmann

14:06 09 Oct 19

Fair, honest and pleasant people at Gennaro Jewelers! They took care of an issue I had with my engagement ring. I'll definitely be back to buy my wedding band!

Shep Woda

00:14 22 Nov 19

Five star reviews don't come easy, they are earned! This wonderful business in Bellmore Village has been here a long time and there is a reason for it. Exceptional Customer Service. Experienced sales people and expert jewelers and diamond setters that are highly skilled professionals. The store is busy all the time, and still it seems as if you are the only person your salesperson is working with. Jumping back and forth does not happen here. I say this because we had jewelry piece made from our Garnets and diamonds and with a chain and a great deal of input from Pearl, our salesperson we got an amazing piece of Jewelry. If you are in need of a piece of jewelry, a watch repair, they fixed one for us too, or looking to buy a great gift, thus is the place to go.I did not give them a 5 star review, they EARNED it. Patronize this business, You will not be sorry.

Anthony Lamuro

16:14 30 Dec 19

BEST JEWELERS PERIOD!! Engagement & Wedding ?, earrings, bracelets, charms, GENNARO has it all!! LOVE them ☺ Ask for Cindy ☺

Chrissy Keena-Denis

17:06 18 Jul 18

I just wish I had a before pic, but my brother's house burned down this past Saturday. His and his wife's wedding rings were found (unbelievably), but burnt to a crisp. I took them to Gennaros to see if there was anything to be done. Unfortunately for my brother, his ring didn't do so well (titanium). But, they were able to clean it and he likes the blueish shade of purple it is now, so he is still going to wear it. (It does look kind of cool.)They spent 2 hours on my sister in law's rings. They replaced a diamond, tightened all the prongs, dipped it (once the char came off, it looked pink) and shined it up. They look as good as new. Only under a microscope could you tell there was any damage.When I went to pay for it - they wouldn't take any money. I literally started crying and hugged anyone in front of me. They don't know me. I go in there every couple of years for a gift. These are just GOOD people!! I started going there when they were on Oprah years ago, they are one of, if not THE, most honest jeweler in NY.So, if anybody is in the market for any type of jewelry, please consider Gennaro Jewelers, in Bellmore, with special consideration to Sean for being so kind and patient with me

swidrow1

14:18 19 Feb 22

I am so sorry that I can't remember the name of the gentleman who helped me find the most perfect wedding band. I have a low set emerald solitaire, and it was hard to find anything that would fit... also to have in time for my wedding in two weeks (whoops). Not only did he find something beautiful, but it was in budget, fit perfectly around my ring and was in 3 days before the wedding. Can not recommend enough.

Kathleen Joyce

11:40 22 Feb 22

I needed my grandkids' birthstones made into a necklace. Gennaro did an absolutely fantastic job! Staff is helpful, friendly and also very knowledgeable and trustworthy. I am so impressed; I wouldn't use anyone else.

Andres Serrano

18:05 24 Feb 22

My wife and I purchased our engagement and wedding rings from the store and I considered the store our preference for jewelry related activities. I had 10 watches I wanted to remove the batteries as I was advised keeping a dead battery in the watches can cause leakage and damage to the watches. I called before I went to the store and I was told it should not be a problem. Once I got to the store I showed my watches and the attendant went to the back of the store where the offices are. He came back and told me management was not interested in removing the batteries as it would be a risk for them and advise the watches should have a battery in in it and not left with no battery. He was not making any sense to me. I left the store angry and embarrassed. I then called Busy Bee Jewelers and explained my situation. They told me to come in to the store anytime. I went there and told them my situation and he agreed that if not used the battery should be removed. They were friendly and understanding. I decided to put batteries in 5 of the watches and the other 5 with no battery. It took an hour and I was very happy with the results. This is the last time I will ever go back to Gennaro and will let my friends know how rude and unhelpful they were.

Lauren Jill

22:46 23 Oct 21

After purchasing jewelry from Gennaro’s many times over the years, of course that’s where I went to have a very sentimental and special ring re-sized. Irene and Lisa were exceptional! They ensured that everything was 110% perfect before I left the store (and they were so pleasant to work with). I highly recommend Gennaro Jewelers for all jewelry purchases or repairs!!

Bryan Puglisi

19:34 12 Dec 21

Extremely impressed by this place, their knowledgeable and skillful staff! Raquel chose the perfect new setting for my wife's ring, and their techs did a phenomenal job restoring my wedding band! 🙌👓

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More Customer Testimonials

Dear Gary and Staff,
I do not even know where or how to begin to thank you for saving my family heirloom jewelry which had been ravaged by storm waters of Super Storm Sandy. I came to you with a bag of discolored jewelry that meant the world to me. You showed such kindness, supportiveness, and respect for what it meant to me. You were able to save most all of it. I will never forget what you did for me. Now I can pass these pieces to my son and to my niece and with it the love of a special family which you helped to save.

Karen T

Dear Gennaro Jewelers,
The stray animals that have benefited from your generosity never saw your gift and will never meet its lucky winner. But, due to the outpouring your donation generated, your gift has already been transformed into food and medical care for homeless cats and dogs.

For the Voiceless, Animal Lifeline

Mr. Hudes,
Thank you so much for helping us with my husband’s wedding ring before we left on our honeymoon. We are now, and have always been loyal Gennaro customers. Thank you again!!

Jessica L

Dear Gennaro Jewelers,
Thank you for sweetly assisting me through every step of my “sentimental journey” I know I will thoroughly enjoy wearing the ring we created together. Warmest Wishes,

Janet B

To everyone at Gennaro’s
We have been so impressed with your knowledge and dedication from the day we first looked at engagement rings to the day we picked up our wedding bands. The quality and diversity of your jewelry is unlike any other place around, and your customer service is impeccable. Thank you for your beautiful rings and big hearts.

Mr. and Mrs. Matt B

Dear Gennaro Jewelers
Thank you so much for being so kind and taking such good care of me. Your genuine care and concern for me was over the top and I can now enjoy my wedding rings again! They look beautiful! Thank you for everything. Sincerely,

Lisa R